Built for Dynamic Enterprises
Get complete visibility of the entire order lifecycle across channels. Leverage real-time data to build a seamless supply chain with TATA BB Matrix Order Management System.
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Order Management System to Deliver Exceptional Customer Experiences.
Lower Order Processing Time
Integrate with multiple sales channels, automatically capture orders, and route them to appropriate fulfillment centers.
Higher Order Fulfillment Rate
Centralized order processing and efficient inventory management to reduce errors and fulfill customer orders on-time.
Higher Order Accuracy Rate
Automated barcode scanning, quality control checks, and order tracking to ensure the right products are picked, shipped, and delivered.
Achieve Up to 100% Customer Satisfaction with TATA BB Matrix
Improve your order management processes with real-time tracking of the order across the entire lifecycle to ensure maximum efficiency and customer satisfaction.
Multi-Channel Order Management
Provide flexible shopping options with real-time inventory and order tracking.
Product Catalog Management
Ensure consistent product information(pricing, availability)across all channels and enable customers to make informed decisions.
Order Capture and Routing
Seamlessly integrate across sales channels, capture and route orders to the right fulfillment centers to ensure faster delivery times at lower costs.
Multiple Payment Options
Offer a range of payment options (debit/credit cards, digital wallets, etc.) to reduce cart abandonment rates and improve customer experience.
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Inventory Synchronization
Ensure consistent and accurate inventory data across all channels to provide a reliable shopping experience for your customers.
Real-Time Inventory Visibility
Provide your customers with up-to-date information on the status of their orders, and reduce the risks of complaints or returns.
Faster Order fulfillment
With accurate inventory data, ensure orders are filled quickly and customers receive orders faster with zero errors.
Improved Customer Service
Respond quickly and accurately to customer inquiries about product availability, pricing, and shipping to improve customer satisfaction and build loyalty.
Streamline Returns Management
Simplify your returns management with real-time inventory tracking to reduce errors and improve efficiency.
Scalable Returns Operations
Effectively manage CIR(Customer Initiated Returns) and RTO(Returns to Origin) to optimize costs and maintain inventory levels.
Reduce Wastage of resources
Get end-to-end visibility of the order cycle to reduce unnecessary movement of inventory and reduce operational costs.
Improved Business Performance
Enable instant returns and refunds, to improve customer satisfaction and build brand loyalty.
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Integrated Order Management System For Faster Order Processing
See how our customers are efficiently managing their logistics operations with TATA BB Matrix.
We are now able to manage our carriers more efficiently resulting in lower costs and improved on-time delivery performance.
Leading Online Retailer
The system’s automation capabilities have reduced manual errors and processing time and improved order accuracy. This has improved our performance and customer satisfaction.
Fortune 500 Company
We can now track shipment status in real-time and enable us to optimize carrier selection, resulting in improved on-time delivery performance.
Leading E-Commerce Brand
